Refund Policy – Boostmarting
At Boostmarting, our priority is to provide you with high-quality digital products and a secure, reliable shopping experience. Please review our refund policy to understand your rights in case of any issues with your purchase.
1. Digital Products and Delivery Policy
All digital products purchased on Boostmarting, such as gift cards, software keys (including Microsoft SQL keys), and other digital products, are delivered directly to the email address provided during the order process.
- Delivery via Email: Once your payment is confirmed, your digital product will be sent via a secure email within a maximum of 30 minutes. Please check your spam or junk folder if you do not receive it within this timeframe.
- By purchasing from Boostmarting, you can rest assured that your products are delivered with advanced security measures to ensure their authenticity and prevent any fraud.
2. Refund Policy
Due to the nature of our digital products, we have a strict refund policy in place to protect our customers and ensure a high-quality service:
- No refunds will be granted once the product has been emailed, unless it is defective or unusable.
- In case of a technical issue or non-functional product, we offer an immediate replacement. If we are unable to resolve the issue, a refund may be issued.
3. Refund Eligibility
To be eligible for a refund, please ensure that:
- The product has not been activated or used.
- Your refund request is made within 30 days of product delivery via email.
- You provide proof of the product malfunction, such as screenshots or error messages.
4. Exceptions
Certain situations are not covered by our refund policy:
- Used or activated keys or digital products.
- Customer order errors (e.g., purchasing the wrong key or incompatible product).
- Products where delivery has been successfully confirmed.
5. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service at [support@boostmarting.com] with:
- Your order number.
- A detailed description of the issue.
- Any supporting evidence or documentation.
- Once your request is validated, a refund or replacement will be processed within 5 to 10 business days.
6. Processing Time
Upon approval, refunds will be credited to the original payment method used during the order within 5 to 10 business days.
7. Security and Reliability Guarantee
At Boostmarting, we are committed to providing you with 100% authentic and secure digital products. Each order is handled with care to ensure you receive exactly what you purchased in the fastest possible time. Should any issues arise, our team is here to provide prompt and efficient support.